Disability Discrimination Act - Information & Training

This interactive training session on disability discrimination covers both your legal obligations and the practical steps you can take, and is tailored to your business.

The legal position

What is a disability? Visual impairments, deafness, arthritis, dyslexia, depression and stress are just a few examples of potential disabilities.  Difficulties disabilities can cause.

What is discrimination? Refusing to provide a service to a disabled customer or not making reasonable adjustments are two examples of potential discrimination.

Can discrimination be justified? Discrimination may be justified depending on the needs of the business.

What are reasonable adjustments? Service providers need to look at making changes to physical features and the way services are delivered. 

What action can disabled people take? A breach of the rules exposes you to possible tribunal and court action, with no limit on the amount of compensation that may be awarded.

Practical steps to take – tailored to your circumstances

What are the potential barriers to accessing your premises or services? We help you identify barriers to disabled people, including temporary hazards and accessing information.

Practical suggestions on making reasonable adjustments, to minimise or remove identified barriers - Essential guidance on what can be considered reasonable.

Maintaining accessible facilities and infrastructure - Your responsibilities

Communicating with disabled people - How to provide appropriate advice on accessible facilities and services, disability etiquette, terminology, etc.